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These terms of service are intended for regulation of the terms between I.Want.Host, referred to below as PROVIDER, and service users, referred to below as CUSTOMERS.
Establish of the account / contact email address
The customer's account will be created after provider receive the full payment of the order. The customer must provide working email address that is not based on the domain of this order. In case of abuse or need to contact the customer, the main email address in their account will be used. Responsibility of the customer is to take care of email address in the system to be relevant. Providing false information will result in suspension of the customer's account.
The provider’s team will help the customer to move their web site. This service is provided out of courtesy and for that reason the provider does not guarantee the ability and the time needed to complete the transfer. Each hosting company uses a different platform, which makes the transfer difficult or sometimes impossible. The provider does everything possible to transfer the customer’s data from their previous hosting provider, but sometimes they are unable to assist them fully to the transfer.
The transfer of data from customer's old web hosting provider is free up to 30 days of signup date. Transfer of data after 30 days of signup is for a fee. Contact the provider for more details and price of the transfer.
All services, offered by the provider, should be used only for activities that are not prohibited by law.
Prohibited is the distribution, storage or displaying of data, information or materials, that violate the law of Pakistan and/or the laws of other countries. This includes, but is not limited to: material protected by copyright laws, materials that are threatening or obscene, material intended for persons over 18 years (“only for adults”); material protected by corporate secrecy or other status, limiting their public distribution.
The customer undertakes to pay damages and take responsibility, if any while using the services.
Using services for violation of protected materials and trademarks is prohibited. This includes, but is not limited to unauthorized copying of music, books, photographs and any other protected products. Using the account to sell counterfeits of registered trademarks will result in immediate deletion of customer's account. If it is determined that customer's account violates other copyrights, the access to it will be stopped, in case to protect the materials. Each account that is caught in a repeat offense will be suspended and/or deleted from provider's servers. If you believe your copyrights are violated, please send us the necessary information at [email protected]
The use of shared hosting accounts to store backup copies or arrays is prohibited. The customer’s account is entitled to hold only one full backup copy of cPanel. The provider prohibits making backups of backups. Examples of unacceptable content :
- Overloaded web sites
- IP Scanners
- Programs and scripts for bruteforce
- Email bombers and spam scripts
- Sale of prohibited substances without prior permission
- High-Yield Interest Programs (HYIP) or related sites
- Investment sites (Ponzi schemes, MLM / Pyramid schemes)
- Currency exchange sites
- Lottery sites
- Sites for inciting of hate, racism or offensive content
- Sites with hacking content or files
- Sites promoting illegal activity
- Phishing sites
Every account captured in connection with third networks without being entitled to, will be stopped.
Lack of response up to 12 hours to provider's Abuse department will result in freezing or deleting the customer’s account. All such problems must be solved through provider's support system and will receive a response within 12 hours.
If the customer hesitates whether their site is suitable, they can contact us by email at [email protected] and we’ll be glad to respond.
Web sites that contain children’s pornography will be deleted immediately and violators will be forwarded to the competent authorities.
The customer is responsible to ensure that the installed scripts and programs are protected and have the correct access rights. The maximum level of access for folders is 775, but lower one can be used when it is possible with a view to increase security.
Zero tolerance for spam
Sites that are being advertised through spam can’t be hosted on the provider’s servers. This includes, but is not limited to spam by fax, email, instant messaging, forums and etc. Any account that causes addition of provider's IP address on to “blacklists” will be frozen and/or deleted.
The provider keeps their right to change any customer’s account, database or other component, that does not meet the established rules of use.
The provider keeps their right to require the fees necessary to remove the IP addresses of “blacklists”.
The customer is obliged to pay the amounts required for services provided by the provider in advance, over the period of the service. The customer agrees that they automatically renew their services, after their expiry date, unless there is a cancellation of services in the prescribed order. This also includes frozen accounts. Once the customer claims his wish to use the services again, he owes fees due for the entire period including the period when account has been frozen.
cancellation of services can be done through the form of cancellation, which the provider offers. After filling in the cancellation form, the customer will receive an email from provider informing him that the service has been terminated. If the customer does not receive a response to the request of termination of services, they can contact the provider. The customer should be aware that after approval of their application for termination of services, all of their files, emails and etc. will be deleted.
The customer has the responsibility to keep their information updated, so that invoices could be paid on time. The customer agrees that unless they inform the provider that they wanted to cancel the services they’ll be automatically renewed. The provider keeps their right to require payment from customer's credit card or other payment method stored in the account. After generating pro-form invoice the customer has 5 days to deliver the payment, after which his account will be frozen until the amount due has been fully paid.
The provider keeps the right to change the monthly fees and any other charges at any time.
Backups and data loss
The use of services is a responsibility of the customer. Daily reserve backups of provider's servers are made out of courtesy. The provider is not responsible for files or other data stored in customer's account. It is the customer’s responsibility is to maintain their files and backups on the provider’s servers. The provider does not offer back-up copies of frozen or deleted customer’s accounts, unless otherwise decided after correspondence with us.
Denial of services and payment returns
The provider keeps their right to discontinue, suspend or limit access to customer's account in other ways, at any time, with or without notice.
Any offence or threat to the staff of the provider will freeze or delete customer's account.
The customer may refuse services at any time via cancellation form.
Use of resources
The provider prohibits following activities:
- starting at server processes that run continuously (daemons)
- starting of web spiders or indexers (including Google Cash / AdSpy)
- starting of crontab processes with an interval of less than 15 minutes
- CGI Scripts/Perl Scripts and Python Scripts
Refunds can be given within 15 days of a clients 1st time order on Shared Hosting. Refunds for VPS servers can be given within 3 days from the payment date.
We do NOT refund for any orders of a Domain Name.
Shared hosting accounts
The shared hosting accounts have no rights to resell hosting to third parties.
The provider reserves the right to change the prices of I.Want.Host and the right to increase resources for certain plan at any time.
Discounts and coupons codes offered by the provider are reserved for new customers, unless otherwise stated. Each customer's account that had been caught in violation will be manually reviewed and the necessary invoices will be added to it. Abuse of vouchers will not be tolerated and this can lead to freezing and/or termination of customer's account.
The provider is not responsible for any loss to the customer's business due to offered services.