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Server Security Information

Why is base64 disabled?

We have disabled base64 on all our shared and resellers web hosting servers. Many PHP shells/backdoors are encrypted in base64 language to bypass server firewalls. A PHP shell/backdoor is a tool used by hackers that allows them to access your web site files, database and our server. They can use such types of PHP shells/backdoors to edit, download and delete your site files. They can also access your sites database with it. Therefore, we have disabled it to keep your sites safe..

Why is SSH disabled?

SSH has been disabled on all our our shared and resellers web hosting servers. Enabling SSH access puts our servers in risk of being abused. Therefore, we have disabled it to keep our servers running in good condition.

Why can't I login to FTP without my I.P being whitelisted on server firewall?

We have blocked all FTP connections coming in to our servers that aren't whitelisted on our Firewall. This has been done to keep your websites safe, and block any unauthorized access. To use FTP, all you need to do is Submit a ticket and one of our staff will whitelist your I.P so you may use FTP.

Why does my I.P get blocked so fast?

We have added strict firewall rules on our servers. Opening too many tabs of your website, or refreshing a page again and again or opening your website multiple times in a few seconds will lead your I.P address of being blocked. Our Firewalls think you are a threat to the website/server since it detects websites being flooded. This has been done to keep spammers and abusive users away. If your I.P has been blocked, all you need to do is Submit a ticket and one of our staff will whitelist your I.P.

If you would like to avoid I.P's being blocked by our firewall, kindly enable CloudFlare on your domain

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